Frequently Asked Questions
Q. How do I place an order?
A. We make it easy to order from Renco and glovemen.com. You can:
Q. Do you offer technical support for your products?
A. Our Technical Support Reps are extensively trained on products and regulations to help answer your questions. You can call 978.526.8494, or toll free at 800.257.8284, between 8:30 am and 5:00 pm, fax 978.526.8015, or email your questions to firstname.lastname@example.org.
Q. Is there a minimum order?
A. Most items do not have a minimum order. Custom and Sterile orders may require minimum quantities.Other items may have to be purchased in case quantities. Your order is important to us, large or small, even if you only need one product.
Q. What are my payment options?
A. You can pay for your order in a variety of ways:
Q. What are your terms?
A. Our terms are 1/10 – Net 30 days to accounts with established credit. Payment terms do not apply to credit card payments.
Q. Do I need to fax or mail a confirmation for my order?
A. Confirmations aren't necessary, but if you're required to send one, please mark "Confirmation" on it to help avoid duplication.
Q. If an item is backordered, when is my account charged?
A. Your account will be charged when the product is shipped, unless you are ordering a custom or sterile product.
Q. What are the shipping options?
A. We ship via UPS or FedEx.
Q. How will I know if my order has been shipped?
A. Once your order has shipped, you can check on the website and we'll send you an e-mail to let you know that your order is on its way.
Q. How do I qualify for your Volume Purchase Program?
A. You can qualify by becoming a Stocking Distributor. Contact us at 800.257.8284 for more details
Q. Do you offer special price quotes?
A. Yes, call us at 800.257.8284 and ask for Volume Sales.
Q. Can I return or exchange a product?
A. At Renco, we believe in your 100% satisfaction. If you need to return or exchange an item for any reason, please call our Customer Service Representatives toll free at 800.257.8284, between 8:30 am and 5:00 pm ET, Monday – Friday, or e-mail us at email@example.com. Restocking fees may apply. Please see our Return Policy for more information
Q. Do you offer samples of products?
A. We offer free samples of many of our products. If you're not sure of what to order, call our Customer Service Reps toll free at 800.257.8284, between 8:30 am and 5:00 pm ET, Monday – Friday, or e-mail us at firstname.lastname@example.org, to request your sample.
Q. Can I order customized products?
A. We offer many products that can be customized, including Gloveboxes. Call our Custom Order Reps toll free at 800.257.8284, between 8:30 am and 5:00 pm ET, Monday – Friday, or e-mail us at email@example.com for more details.
Q. Can I order products that aren't shown on your web site?
A. Yes. Renco has access to the entire product lines of hundreds of manufacturers. If you're looking for a product we don't currently have in stock or is not shown on the website, we can get it for you. Call one of our Customer Service Reps at 800.257.8284, between 8:30 am and 5:00 pm ET, Monday – Friday, or e-mail us at firstname.lastname@example.org.
We're continually expanding our product lines to meet your needs. If you use a product we don't currently stock, but you'd like us to carry, please let us know.
Q. Can I cancel my order?
A. You can cancel your order any time before it has been shipped. Custom orders cannot be cancelled. Simply call one of our Customer Service Reps at 800.257.8284, between 8:30 am and 5:00 pm ET, Monday – Friday. It's important that you call as soon as possible, so we can stop the order before it ships.